常見問題
General Information & Access
What is Re:set by PURE?
A world-first studio dedicated to smart wellness – physical, mental and emotional. Think of it as your human power bank.
Do I need to be a PURE Fitness or PURE Yoga Cardholder to visit Re:set?
Nope! Re:set is open to everyone, whether you're a PURE Cardholder or not.
Where is Re:set located?
利舞臺廣場11樓
99 Percival Street, Causeway Bay
+852 21224386
Easy access, right in the heart of the city.
Re:set 是為誰而設的？
Anyone with a body and a mind. Runners. Desk workers. Busy parents. Burnt-out overachievers. Anyone who wants to descramble, re:boot, and just feel better.
Booking, Sessions & Usage
How can I start my Re:set journey?
How can I book or cancel sessions?
There are two ways to do so:
- On the PURE360 app: Click the “Book” button, select “Re:set” on top navigation bar, double click to “Book” or click “Cancel” to cancel your session.
- Or if you prefer, just give us a call at +852 2122 4386 to book or cancel a session.
Is there a penalty if I miss my session?
If you cannot attend your pre-booked session, you must cancel it 2 hours before the start time. Failure to do so will result in the loss of booking privileges.
A total of 3 or more “Late cancels” or “No-shows” over 30 consecutive days will result in:
- Booking privileges being revoked for 2 weeks. Repeated occurrences will result in an another 2-week suspension.
- Your attendance will be restricted to in-person standby 30 minutes before the session starts.
How long does a session take?
You can Re:set in as little as 15 minutes, stay for a full 45-minute session, or explore our studio for even longer. It’s completely up to you and your body's needs.
Do I book specific areas or is it all included?
Your Body Meter results will spotlight what's best for you that day. So you’ll have access to all suggested modalities without the need to book them individually.
Can I try Re:set before committing?
Absolutely! Click here to Book a Trial!
Only HK$150 for PURE Cardholder or HK$280 for Non-PURE Cardholders.
How often should I Re:set?
Everyone's different. Some people come once a week, others after every workout. The more consistent you are, the better you'll feel and the more your body and mind will perform at their peak.
Preparation & What to Bring
How should I prepare?
Avoid a heavy meal 1-2 hours before your visit. Hydrate well.
Bring a water bottle with you.
What should I wear?
Something comfy! Light, breathable activewear or relaxed gym clothes work best.
If you plan to use the hot or cold immersion pools, progressive cold showers, or the sauna, please bring your swimwear and a dry set of clothes to change into after your session.
We offer complimentary Re:set shirts and shorts for your convenience. Towels, slippers, lockers, toiletries and all other essentials are provided for you.
Can I come straight after a workout?
Yes - it's actually ideal. Re:set is designed to help your body recover optimally post-exercise. But Re:set is also perfect for anyone who doesn't go to the gym, yet needs to re:juvenate from any of the stresses that life throws our way.
Services, Features & Experience
How is the time counted for my session?
When you’re ready to get started, simply ‘Tap In’ on your way in, and ‘Tap Out’ on your way out. Remember to do this each time you enter and exit the centre.
You will only be charged for the time you spend inside the centre (we do not charge for time in the changing room).
If you arrive late for a booked group session, you will be charged for the full 45 minutes, regardless of your arrival time.
If you forget to ‘Tap In’, we will use your ‘check-in’ time as the starting point of your session. So please remember to ‘Tap In’ and ‘Tap Out’ to avoid any discrepancies.
What's the Body Meter and how does it work?
It's our in-house diagnostic tool that measures your current stress and wellness levels (physical + mental + emotional). Based on your results, our Re:set Coaches will guide you to the best Re:set flow suited to that moment.
Can I come just to chill or nap?
Absolutely. Not every Re:set has to be intense. Sometimes your body & mind just need stillness.
What's a Group Re:set?
These are small-group experiences focused on things like stress relief, sleep, mobility or women's health –
led by our expert Re:set Coaches.
Is this like a spa?
Not quite. It's more like high-performance Re:setting, based on real data. Less pampering, more progress.
Re:set 不是奢侈品，
而是科學。
- check按照自己的節奏探索療癒身心方案
- check每天超過 15 堂團體 Re:set 課堂
- check由身心療癒教練提供指導
- check免費借用T恤和短褲
- check完善淋浴和配套設施